Help and contact

Something broken, something unclear, or just an idea? Let us know.

Contact

Describe as precisely as you can what happened and on which device. A screenshot helps enormously.

Frequently asked

Does my pet die if I stay away a long time?

No. Your pet never dies, never gets ill and never punishes you for anything. Come back after a week and it is hungry and glad to see you. That is all.

I have lost my password

Send a message from the email address of your account and we will reset it.

Can I take my house to another device?

Yes. Your house belongs to your account, not to your phone. Sign in and it is there again, furnished the way you left it.

Can I have more than one animal?

Yes. Two of them are at home at a time, and on the care card you choose which — the others are simply staying elsewhere and come back whenever you want. Feeding and washing stay a single action, so your work does not double.

I want to delete my account

You can do this in the app itself: tap Delete account at the top right. You have to confirm once more, and then everything is gone — your animals, your furnishings and your acorns. That cannot be undone.

Can you no longer sign in? Send a message from the email address of your account and we will do it for you. See also the privacy statement.

I bought something but did not get it

Open the shop, go to Sets and tap Restore purchases at the bottom. That fetches what you bought earlier, on a new phone as well, and you are not charged again. If it keeps going wrong, let us know along with the date of your purchase.